Exciting Job Vacancies in IPOH & TAIPING, Perak -
IT Support Positions

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IT Support Positions

In your role as an IT support professional at SL Software Solutions, you will have vital responsibilities such as identifying and rectifying software and hardware problems, aiding in system setups, and delivering outstanding customer service to ensure seamless operations for our clients.

Whats Are The Responsibilities ?

User Assistance

Offer swift and efficient technical assistance to both internal team members and external clients, aiding in the diagnosis and resolution of hardware, software, and network problems to maintain uninterrupted workflow.

System Maintenance

Participate in the upkeep and enhancement of computer systems, software applications, and network infrastructure, encompassing the execution of regular updates, patches, and configurations to guarantee the seamless functioning of our operations.


Keep precise records of support requests, documented solutions, and the troubleshooting steps implemented. Continuously develop and revise user manuals, guides, and knowledge base articles to promote efficient issue resolution in future cases.


Engage in collaborative efforts with cross-functional teams, such as developers and network administrators, to identify and resolve technical issues. Contribute actively to IT projects and initiatives by providing technical expertise and support.

Key Skills and Qualities

Excellent problem solving and analytical skill.

Strong communication and interpersonal skills.

Customer – centric mindset and a passion for providing exceptional service.

Ability to work well and manage multitasks.

Continuos learning attitude and adaptability to new technologies.

Requirements for IT Support Positions

IT or Accounting Background

Strong knowledge of computer systems, networks, and software applications. Accounting background with understanding of accounting principles and software applications.

Customer Service Skills

The ability to diagnose and solve technical issues efficiently is a fundamental requirement for IT Support positions.


Dealing with multiple support requests at once requires the ability to juggle tasks while maintaining quality service.

Problem-Solving Skills

The ability to diagnose and solve technical issues efficiently is a fundamental requirement for IT Support positions.

To apply for an IT support position or explore other available opportunities at SL Software Solutions, please visit our careers page or send your resume to [Email Address]. Join our team today and be a part of our mission to provide exceptional IT solutions to our clients in IPOH and Taiping, Perak.

Contact us to Start Your Career with our Team